CPPDSM4005A Establish and build client:agency relationships sets out some key steps that can be adopted to ensure this cornerstone of good practice in the property sector can be easily and readily put in place.
Real estate is a ‘people business’ that relies heavily on interactions between agents and their clients. It is critical that a variety of effective communications strategies are used to ensure the smooth execution of transactions in the property sector.
This ‘unit of competence’ (CPPDSM4005A Establish and build client:agency relationships) forms part of the licensing requirements in many jurisdictions across Australia. It is included in those requirements because the client:agency relationship is so important to the processes of successfully operating in real estate. Being able to establish a relationship with clients and develop (build) that relationship sufficiently to build a profile that leads to a referral-based model is really important for those who want to be great agents in the property space.
CPPDSM4005A Establish and build client:agency relationships is able to be used by ACT agents to meet the mandatory CPD requirements in that jurisdiction.